Privacy policy

Nitro Snowboards Development GmbH Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from nitrosnowboardshop.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

If you use the electronic withdrawal function on our website, we process the data you enter, in particular your name, e-mail address, information relating to the order or contract, as well as the content, date and time of your withdrawal statement. The processing is carried out in order to handle your withdrawal, assign it to your contract, and send you the legally required acknowledgement of receipt on a durable medium, such as by e-mail.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Adobe Typekit
The script code “Adobe Typekit” from Adobe Systems Incorporated 345 Park Avenue San Jose, CA 95110-2704, USA (hereinafter: Adobe) is integrated on this website. This serves to protect our legitimate interests, which predominate in the context of a balance of interests, in a uniform presentation of the content on our website in accordance with Art. 6 Para. 1 lit. f) GDPR. In this context, a connection is established between the browser you are using and the Adobe servers. As a result, Adobe gains knowledge that our website has been accessed via your IP address.
Adobe is certified under the EU-US Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.
Further information on data processing within the framework of Adobe Typekit can be found in Adobe’s data protection information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Zendesk

We use the e-mail ticketing system of the following provider to process customer requests: Zendesk International Ltd, 55 Charlemont Place, Saint Kevin's, Dublin D02 F985, Ireland

If you make contact requests by e-mail via our website, these are stored and organised in the ticketing system to enable chronological processing and to improve the service experience. You can always view the current status of the processing of your request via the individually assigned ticket number.

For the organisation and processing of requests, personal data is collected according to the scope of its provision, but in any case surname, first name and e-mail address, transferred to the provider, stored there and processed.

The legal basis for the processing of this data is our legitimate interest in the efficient design of our customer service, in answering your request as quickly as possible and in optimising our service offer in accordance with Art. 6 (1) point f GDPR.

We have concluded an order processing agreement with the provider, which ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

 

Electronic withdrawal function via Formcrafts

We use Formcrafts, a third-party service provider, to create and manage online forms for customer inquiries, registrations, surveys, warranty requests, event sign-ups, and other communications.

When you submit a form through our website, we collect and process the information you provide, which may include your name, email address, telephone number, company details, message content, and any other information entered into the form. We use this information solely for the purpose specified in the respective form and to manage our relationship with you.

The processing of personal data is based on Article 6(1)(b) GDPR where processing is necessary for the performance of a contract or pre-contractual measures, Article 6(1)(a) GDPR where you have provided consent, and/or Article 6(1)(f) GDPR based on our legitimate interest in providing efficient communication and customer service.

Formcrafts acts as a data processor on our behalf and processes personal data only in accordance with our instructions. Appropriate contractual and technical safeguards have been implemented to ensure the protection of personal data.

Information submitted through forms may be stored and processed by Formcrafts and its authorized subprocessors. Where personal data is transferred outside the European Economic Area, the United Kingdom, or Switzerland, appropriate safeguards, including Standard Contractual Clauses or other legally recognized transfer mechanisms, are implemented where required.

For more information about Formcrafts' privacy and security practices, please visit https://formcrafts.com/privacy-policy.

 

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Data protection officer

Thomas Delago
Obere Dorfstraße 1
82442 Altenau
info@nitrosnowboardshop.com